Frequently Asked Questions
Everything you need to know about shopping with IBEX.
What is the standard shipping timeframe?
We offer domestic shipping within 3-5 business days and international shipping within 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return and exchange policy?
IBEX accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to start your return process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At IBEX, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and responsible wool sourcing to ensure high-quality garments that minimize environmental impact.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.